The telephone survey seeks opinion on four main criteria, including council’s overall performance, community consultation, advocacy and customer service.

Minister for Local Government, Natalie Hutchins, said that 69 councils were participating in the survey with at least 400 local residents selected randomly, totalling more than 27,000 respondents.

Ms Hutchins said the survey was an opportunity for local residents to give feedback on their council and help shape the delivery of local services.

Interviews will be conducted throughout March with participating councils to receive their survey report by the end of May. The Statewide Local Government Services Report will be published soon after.

For more information, please visit www.delwp.vic.gov.au

Quotes attributable to Minister for Local Government, Natalie Hutchins

“The Andrews Labor Government is improving the transparency and accountability of local councils. We are capping council rates and requiring councils to handle complaints more efficiently.”

“This survey is another way to assess the performance of councils and I urge every local resident who is contacted to take part.”

“Participating councils rely on this survey to receive feedback and improve the work they do in the local community.”